FAQ

We apologize for the inconvenience but we are unfortunately unable to ship products outside the United States at this time. Please see Lifeway, ChristianBook.com, or Amazon if you are looking to have materials shipped internationally. Thank you!

How long will it take for my package to arrive?

If you place your order during the business week, your order should be shipped out within 24 hours. However, your order is placed after 12pm EST or over the weekend, your order will not be shipped out until the following business day. Shipping times may vary depending on location, but these are the general timeframes for the various shipping methods:

  • USPS Standard Mail: 5-8 business days
  • Priority Mail via USPS: 2-3 business days
  • Priority Mail Express via USPS: 1 business day
  • FedEx Ground:  4-7 business days
  • FedEx 2Day: 2 business days
  • FedEx Standard Overnight: 1 business day

Please provide a physical address when able to – shipments to P.O. Boxes may be delayed.

What is your return policy?

Any item damaged in shipping may be returned within 30 days of receipt. We will send you a replacement item for no additional charge.

Any item that is defective (referring to technical problems with a DVD, caused by City on a Hill) may be returned within 90 days of receipt. We will send you a replacement item for no additional charge.

If you are not satisfied with an item (wrong size, not what you expected, etc.), you may return it within 30 days of receipt. After City on a Hill has evaluated whether it is in re-sellable condition (unopened or have no wear-and-tear; at the discretion of City on a Hill), we will issue a refund or exchange it.

Please be aware there is a re-stocking fee of $1.55 per order and $0.45 per item returned.

We cannot refund original shipping charges and will not reimburse for shipping back.

YOU MUST CONTACT CITY ON A HILL before returning an item for ANY reason. Every return must be accompanied by a Return Material Authorization number, which you will receive when contacting us about your return. To receive your RMA number, as well as instruction on how/where to ship your return back to us, please email rachel.popham@coah.email. Please make sure to include your name, order number, what you wish to return, and the reason for the return in your email.

We will notify you via email when we receive your return and do our best to credit your account in a timely manner.

We can only accept returns that were originally purchased from City on a Hill. If you purchased our products from another store or website, please contact them for their return policies.

Do you charge tax?

Tax is only charged to customers living in the state of Kentucky. If you are a church or non-profit in the state of KY, and would like to make a purchase using your tax-exempt status, please email or call us.

PRODUCT QUESTIONS

How does the book go along with the Small Group Study?

The books (chapter books) listed for sale on our store were not written to be read simultaneously with our Small Group Studies. Our Small Group Studies revolve around the same topics and subjects as the book, but do not have certain chapters that will line up with certain videos or day of the Journal and/or Leader’s Guide.

Do you have to use the Journals with the Small Group Studies?

The Journals are great resources to go along with the Small Group Studies, but they are not mandatory. These journals are not in the “fill-in-the-blank” style where participants would need to bring them to group each week. Our Journals are intended to be used throughout the week, in between group sessions, and have questions for reflection relating back to the previous week’s lesson. Most of our Small Group Studies include one Journal for the leader to preview.

What are your copyright rules?

If you’re thinking about copying, reproducing, or doing anything with our material other than its original purpose, please email us at info@cityonahillstudio.com. We want to help you stay within the legal bounds of copyright laws.

Here are some general guidelines:

  • Under no circumstances can our discs be copied and/or distributed.
  • Standard copyright laws allow up to one “chapter” of a book or guide to be photocopied.
  • Our Pastor’s Kits are designed to give you the rights to use any of our logos on any of your promotional material.

Why do I need a church movie license?

The U.S. Copyright Act requires a license to legally show a movie in a public venue, including a church, school, camp, etc. Your license gives you permission to promote and show the film to public audiences as often as you like for the next 12 months. If you choose not to renew your license after a year, you may keep the DVD in your church-lending library for personal use.

A movie license does not allow you to charge admission, but you may help recover costs by charging for refreshments, childcare or other fundraising methods.

We have a CVLI license or agreement with PureFlix. Will this work for your movies?

No. City on a Hill is not covered under these licenses.

I just want to watch the videos myself. Can I get the Small Group Study if it is just for me?

Sure! While our Small Group Studies are designed for groups to use and go through together, individuals or families can certainly use them on their own. As an alternative option, many individuals simply buy a copy of the Series and a copy of the Journal if they are interested in doing one of our studies alone.

Are your materials available in digital formats?

We do have some of our video episodes available for digital rental on Vimeo. You can see if a specific video is available to rent by clicking on the Main Title page then, beneath the product listings and description, there will a link for Vimeo On Demand if applicable. Unfortunately, we do not have our journals or leader’s guide available in a digital format at this time.

Shouldn’t products relating to the gospel be free of charge?

We love telling people about Jesus. In fact, it’s part of our mission statement! While the Gospel is most certainly free and there are many organizations out there that provide free Bibles to people, unfortunately the production of movies and small group studies, such as ours, is not free. City on a Hill strives to produce the highest quality media studies and provide them to our customers at the lowest price. We often send out various promotions and coupon codes so please sign up to be a member if you do not already receive our email newsletters. We also donate materials to ministries in need as we are able.

OTHER QUESTIONS

Do you sell your products at wholesale?

Most of the major Christian distribution companies carry our products. If you’re interested in more information regarding our wholesale pricing and availability, email our Director of Sales, Rebecca Bowen, at rachel.popham@coah.email.

Do you ever donate materials?

Yes, we love to partner with ministries in need as we are able. Please contact our Director of Development, Cyndi Moreno, for more information at cyndi.moreno@coah.email

How can I be a part of one of your productions?

We will announce both volunteer opportunities and casting information in our emails when available. Make sure you are signed up as a member of City on Hill to get our latest email updates!

Do you accept scripts or story ideas for future productions?

At this time, we are not accepting scripts for upcoming productions.